This restaurant is certainly not an ordinary one. Its interior is minimalist but modern and looks cool outside. The taste of all food is quality guaranteed. Then, what’s the difference between this restaurant and a huge number of other cool & chic restaurants? Most waiters and waitresses in this restaurant are elderly and have dementia. Undoubtedly, they often serve mistaken orders but customers never complain and always have laughs and smiles on their faces with “deep understanding”. That is more than just a restaurant! The owner wants people to be more open-minded and feel empathy for dementia elderly because some people perceive that those elderly are hopeless and useless. The name of the restaurant with such a terrific and unique idea is “The Restaurant of Mistaken Orders”.

The name obviously implies that there’s a high tendency that you won’t get what you order. The restaurant guarantees that all serving dishes are perfectly yummy even though you won’t be able to eat the food that you’re craving. Statistically, 38% of orders are wrongly served but 99% of customers are unbelievably happy and satisfied with their food. The restaurant is in a lively atmosphere filled with laughter and joy. Imagine that dementia elderly waiters and waitresses wearing aprons with their names on are embarrassedly apologizing to customers for their wrong serving, while customers are smiling cheerfully and telling them that it’s fine. Finally, they enjoy eating a scrumptious meal and feel so good that they have lifted the spirits of those dementia elderly. That restaurant delivers a heartfelt experience that will bring an unforgettable and everlasting memory to its guests.


“The Restaurant of Mistaken Orders” is established in 2017 in Tokyo, Japan, from an idea by Shiro Oguni who views that most people widely misunderstand dementia patients and think that they’re useless, can’t do anything for themselves, and live isolated from society. Oguni wants to create a feeling of open-mindedness and a profound understanding of the difference between those patients. He believes that if people communicate with dementia patients, they can show more compassion and acceptance of how they suffer from the difficult conditions. He wants to spread awareness about dementia throughout Japan and the world. At present, there’re over 35 million dementia patients across the world.

An elderly waitress with dementia says “I’m sorry. I heard what you ordered but I forgot it”. Anyway, nobody is angry with her. All customers smile because everyone comes to the restaurant with mindfulness and understanding. The environment is warm and full of forgiveness and acceptance. “There’re some mistakes but we feel warm in our hearts. We’re hilarious and understand those mistakes well”, said a customer. Many customers agree that a restaurant like this should be wide open. Another customer says that “Dementia patients are like you and me. Why can’t we build good relationships with them?”

Shiro Oguni said that what he wants to tell society is now spreading. The public becomes more tolerant, understand, and open to dementia patients, and over 95% of customers admire this excellent idea. This restaurant is truly running by the donation from the merit believers, and donation still remains open. Tokyo is the first branch and because of its well-acceptance by people and the government, the restaurant has extended to two more branches at Shizuoka and Ministry of Health, Labor, and Welfare in Tokyo.


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Pictures from http://www.mistakenorders.com/en/home.html#yahoo

References

https://www.lonelyplanet.com/articles/restaurant-mistaken-orders-tokyo

http://www.mistakenorders.com/en/home.html#yahoo

https://www.youtube.com/watch?v=6D8uPmWUQRc&t=16s