Sapam village, a small fishing village In Phuket. In the past, it was only a passageway used to enter the city. A Thai woman of Hokkien Chinese descent opens a small grocery store in this village and has an idea to find something to do in front of the shop to increase family income. Due to having original skills in cooking Especially Hokkien stir-fried noodles Therefore decided to sell fried noodles. But if stir-frying just normal would probably not be any different from other stores, she then brought fresh ingredients that can be obtained from the sea and applied to the stir-fried noodle recipe add value and create a unique identity. Customers who come to try it are attracted to the taste. And called "Mee Sapam", which comes from the fried Hokkien mee of Grandma Chian of Sapam village.

Pass the time "Mee Sapam Restaurant, Grandma Chian" has been with customers and Phuket for over 70 years. The popularity of this famous menu makes everyone tell each other word-of-mouth that "Come to Phuket always must eat Mee Sapam "and more importantly must be Grandma Chian Mee Sapam, as well, to be authentic and original. The restaurant business has been passed down to a generation of mothers and aunts and today is in the hands of Khun Nasuda Khunerum or Khun Orn, heir "Mee Sapam, Grandma Chian", 3rd generation, who has been taking over business management for 4 years. She has the idea to expand the business of her ancestors. And bring Mee Sapam Grandma Chian to grow even further.

The big change - The test that must pass
 

Originally, Khun Orn used to work in a company that has a clear management system. While the Mee Sapam at that time was a cartel business traditional management, not using any system. When she started to take care, she saw many weaknesses. Until she felt necessary to make major adjustments from the kitchen to the storefront including accounting, in order to raise the level of general restaurants to be more standardized. The POS system has been adopted for speed and accuracy in customer service. Focus on cleanliness, the taste of the same standard every time. Modify the look and feel of branding to look modern. With technology being introduced including the use of social media to promote the store to be known in the wider. While most of the existing workers are older people who have worked in the shop since the grandma era and mothers and get used to simple systems that have been used throughout. Which every change inevitably has feelings of resistance Both from the workers themselves and her relatives. For the work to continue Khun Orn then started to talk about ways to move forward for everyone to see the same picture clearly. When everyone sees the goals, she gave the team the opportunity to decide whether to go together or not. Anyone who is ready to fight together moves forward. Anyone who thinks it is impossible can tell.

Khun Orn believes that when working as a team must go together. If the team doesn't go too, just herself force cannot be driven. Service is a job that must come from the inside. Regardless of how well the system is laid up but if the mind of the person who provides the service does not is difficult to continue. Employees who choose to stay, try to learn and adjust to the new system. The results were satisfactory. Customers who come to use the service can feel the change in a better direction. The resistance has become the support that helps push Mee Sap, Grandma Chian, to continue with the strategy that Khun Oraphon has set.

A voice from social media challenges and dedication
 

Changing age, the needs of customers have also changed. The food tastes good already, to maintain the standards to meet it. And find other points to develop further. Because of being idle is like walking backward without knowing. Tourists traveling to Phuket they want to come to rest. Would like to spend time traveling to be worthwhile. Therefore, think that we should not cause them to waste time from unprofessional. Khun Orn focuses on the service faster. There are fewer errors to meet the changing needs of customers.

There are obstacles during work. The problems occurring in the restaurant didn't make Khun Orn and the team discourage. Because still have a mother and the aunt who used to take care of the 2nd generation shop is always there to help and give advice. But the thing that destroys confidence is feedback from customers on social media. Because the expectations of things to do are high but what customers responded to make, she realizes that it's still not up to the set standards. The courage to bring the shop into the way that customers can comment at any time. Makes, even more, to try to do better. Mother always says that it's normal. We must see what the customers say, can we fix it? If able to fix, fix as well as possible. But if it is irresolute then let go and look at the big goal that we want to reach. Then headed forward. If we do good from the inside, honesty sincerely to customers, finally, a good relationship will make customers come back to use the service again. Until becoming great happiness from friendship there. These things Khun Orn also conveyed to the staff.

Grandma Chian the favorite fighter in the heart

Office workers who also not good at cooking when having to take care of the legendary famous restaurant in Phuket, it is normal to encounter obstacles. To have to be somewhat discouraged. When the problem arises and discourages, the team members are still besides, not going anywhere, continue to fight together, causing Khun Orn to have to find a way to deal with those problems and stand up as fast as possible. Because she has a duty to bring the people behind, including looking after what grandma created with the idea that "If we don't fight, we can't tell other people to fight. Despite how serious it is Wipe away the tears and walk on. "

In addition, Khun Orn tends to draw the ideas and attitudes of successful people as role models in doing business. But in terms of living, grandma Chian is the fighter that she holds as a role model. The widowed little woman had to raise 7 children alone. The house didn't have much money but must fight every obstacle that comes through. Send the children to finish their school with 2 hands and build a shop from a small shack until it has grown exponentially like today. The most important is the noble heart of grandma towards the people who pass by even the customers and employees can feel this kindness. When people came to eat at the restaurant and didn't pay. Grandma didn't mind anything. Also taught his children, "It's okay, the people they have, they don't do this but because he doesn't have that why he does, then let him go. " Or like when staff eats a lot of food in the restaurant, she will always say, "One person is full of only one stomach. How much will he eat? Let him eat and be full. " With these positive thoughts, people love her. Seen by people from all over the places coming to participate in the funeral. To pay farewell to grandma for the last time. Even on the day that grandma is not here but the teachings and things that she has shown still reminded Khun Orn to always do.

Manee Free Solution, best friend to fight together

The business partner that helps to drive is also no less important. Mee Sapam, Grandma Chia also has many business partners and suppliers who must do transactions. Originally used as an individual account, it created a lot of confusion in the amount of money in and out each day. When having registered as a juristic person, transactions during the day became more chaotic, difficult to check, had to go to the bank to know whether the money was deposited into the account or not. Until the SCB staff at the branch introduced her to "Manee Free Solution" After trying it out, it was found that it can help solve these problems. Can transfer money, make payment easily via bank applications. I can know the amount of money in and out immediately. On a very busy day, there is no time to do transactions. Still can manage to clear everything before going to bed. It makes it possible to use the remaining time to do many other things especially shop development. Importantly, a 30-40-baht fee that has been paid each time. Are the store's profits. The bank waives the fee in this respect for it is like has more revenue too. Anyone who runs a business is helpful.

And in an age where deposits of interest are almost without value "Mani Mung Kung Account" came in to help answer the question very well. Because it is a current account that provides interest up to 1%. In the past, having to move money at a store to save on a savings account Moving back and forth, the bookkeeper was confused. Since opening this account with the bank, the money earned from doing business is just put aside, it can grow.

In addition, the bank also uses the QR code of the company to help facilitate customers as an alternative payment method. Which the money goes straight into the company's account not mixed with personal accounts like before. It makes account management easier as well.

Future that wants to see, Local brand with international standard

The restaurant is a business that requires very high energy. People wishing to do must have a heart for service. People management is important. Because we'll make the business go forward or not? Workers are one of the indicators. But to overcome various obstacles and developed to this point, self-motivation is the most important. When encountering problems if not discouraged, there is no way to go on.

Even Mee Sapam, Grandma Chian is a local brand but is determined to have services that meet international standards. To be widely accepted. Khun Orn, therefore, focuses on the development of food recipes that meet the same standard. Try to maintain the identity of Mee Sapam and the aura of Phuket local food to remain. And the staff are trained in services to support branch expansion and support the increasing needs of customers. Of course, they still attach importance to taste, food quality and service. Soon, when everything is perfect customers will also be able to sample the deliciously tasty noodles in other areas of Phuket.
 

From the motto of Khun Orn that "Anything is possible. If we do it " Is a testament to the determination of this fighter. The future of" Mee Sa Pam, Grandma Chian "under the supervision of the 3rd generation of heirs would be as easy as hoped ...