What is PLANET SCB Card?

• Prepaid Card for cash spending of 14 currencies (including Thai baht) and 13 top currencies exchange within the only one Card. They are USD, EUR, GBP, JPY, AUD, CHF, SGD, HKD, NZD, CAD, CNY, KRW and TWD (for not more than 5 times/day).
• Foreign currencies exchange at the special rate 24 hrs. with rate checking through SCB EASY App.Y

Benefits of PLANET SCB Card

• Special exchange rate
• Lesser traveling risk for not carrying cash
• In case of Card lost or for temporary cancellation, it’s easy to through SCB Easy App by yourself.
• No fees for foreign currencies exchange. Advance collection is possible.
• No risky fees for every currency exchange by Card spending.
• No inconvenient shopping by Auto Conversion when spending in the Card approval currency with insufficient money remaining since it shall be replaced by other currencies (Thai Baht only) available in the Card with the current special exchange rate.

What is the fee for PLANET SCB Card issuing?

The fee is 200 baht as followings:

• Entrance/primary card
• Replacement in the case of lost card or by customer’s objective for the new card.

What is the duration of PLANET SCB Card?

• 3 years after card issued.

Is there minimum amount for PLANET SCB Card application?

• No minimum rate set for primary card application.

How to solve problems overseas?

• Contact SCB Call Center at +66 2777 7777. The fee charged shall be of the rate set by service providers of the telephone networks.

How to solve the Card lost problems overseas?

• Temporary Card cancellation is possible 24 hrs. through SCB EASY App by the following steps: Click.

In case of Card lost or damage shall the replaced one be of the same or new number?

• New number

At its expiring PLANET SCB Card is of 3-year term whether the Bank shall autonomously renew the term and send to the customers or not? Shall customers have to pay for the new Card fee?

• The Bank will issue renewal card and send to customer automatically without new card issuing fee, and current outstanding balance will be transferred to new card automatically

In case of the Card term ending without renewal whether the remaining money be autonomously transferred to the customer’s account?

• The customer shall firstly exchange the currencies into Thai baht through SCB EASY App then transfer the Baht into the saving or current accounts attached to SCB EASY App. The process shall be as follows: Click.

In case of overseas Card lost what shall we do?

Applying for the required service by:

• SCB EASY App as followings: Click
• Through every SCB branch

In case of the wrong address for Card sending can it be improved?

• Yes. Sending the correct one by yourself through SCB EASY App (prior to click for application confirming).

Qualification of the PLANET SCB Card applicant

• Age from 15 years and over
• Having either SCB saving or current accounts (primary account can be opened at SCB EASY App, all SCB branches).

How many PLANET SCB Cards a person with several SCB accounts can apply for?

• Each person can have only 1 PLANET SCB Card although having several accounts.

Can the joint account apply for the service?

• No. It’s for the single account only.

How many days the applicant shall receive the Card after applying?

• Within 7 days, the applicant shall receive the Card sent by the Bank to the given address. The sending duration may not accurate due to the sender’s handling.

Once received can the Card be instantly used?

• • Customers shall firstly activate the Card through SCB EASY App as followings: Click
   Note: Please activate the Card within 90 days as of the applying date to avoid autonomous cancellation and re-applying.

Whether PIN shall be sent with the Card?

• The Bank has no policy to send PIN Code with the Card. Customers can set 6 digital PIN Code through SCB EASY App (after Card – activation through SCB EASY App) as followings: Click

If one forgets 6 digital PIN Code how should he do?

• PIN Reset is possible through SCB EASY App 24 hrs. as followings: Click

In case of over – PIN clicks (4 continual clicks) and Card logged Locked how should we do?

• Contact Call Center 02-777-7777 for Card unlocked.

Why the received Card is of incomplete name and surname?

• Card’s front is available for only 19 letters. If the customer’s name has more than 19 letters, it will show the first name’s letter and full surname.

Top up for PLANET SCB Card

Followings are required steps (Top up in Thai baht is firstly required)

• SCB EASY App
  • Top up from the deposit account by Menu “Prepaid for Wallet” as followings: Click. Click.

Is there any Top up limit?

Top up from 100 baht up to 500,000 baht.

• Maximum Top up through all channels is 500,000 baht/Card/day (for all available currencies at the prepaid moment)
• Remaining money in all currencies at each Top up moment shall not be over 500,000 baht (except in the case of changing exchange rate which affects the remaining Card money for the higher number).

Whether Top up is possible another person’s card?

• Possible through SCB EASY App by “Top up Wallet” Menu.

Whether currencies exchange is possible to collect foreign currencies in advance?

• • Advance foreign currencies exchange is possible prior to overseas traveling by checking special rates through SCB EASY App. Foreign currencies exchange is possible 24 hrs. as followings: Click.

Are there limits for currencies exchange?

• Currencies exchange are allowed for 5 times/Card/day up to 500,000 baht for all currencies (buying foreign currency is accountable for 1 time and selling is for 1 more time) by changing Thai baht from Thai wallet into foreign currencies or vis-à-vis, but not directly from one foreign currency into another one.

Whether Top up for PLANET SCB Card possible overseas?

• Yes! Through SCB EASY App only unable Top up via Mobile Banking App of different banks.

How to check Card remaining balance?

• Possible through SCB EASY App by choosing “Wallet” at the front of PLANET SCB Card to find “Wallet Balance (baht)” and “Wallet Balance (other currencies)”.

Whether the remaining foreign currencies in the Card be transferred into the Bank accounts?

• Possible through SCB EASY App by prior Baht currency exchange for instant transferring into the saving or current accounts attached to SCB EASY App as followings: Click

How to check Card spending lists?

• • Possible through SCB EASY App as followings: Click

If SIM be changed during overseas traveling to SIM2FLY or overseas SIM with Internet? Whether SCB EASY App is possible for various programs entering?

• Possible for regular services

How to spend by PLANET SCB Card?

• At all shops spending or at Online shop with VISA Brand worldwide, including Thailand.
• Cash withdraw by ATMs overseas with VISA Brand worldwide through “Credit Card” Menu (excluding Thailand).

Approved daily spending

• Customers can make prepaid card for spending up to 500,000 baht/day (including all Card currencies).

Any limit for overseas ATMs cash withdrawal?

• Cash withdrawal is up to 50,000 baht/day (no times limit, but with cash limit of up to 50,000 baht/day).
• Fees for overseas cash withdraw is 100 baht/time (with possible added fee charged by ending service providers).
  
  - Exemption for cash withdraw fee 100 baht from 17 Aug. 19 - 30 Sep. 20

After available currencies and Card spending at what exchange rate the Card will work for?

• On the spending or cash withdraw day the Card will charge for foreign currencies at the pre-exchange rate, not of the day or time of Card spending or cash withdraw.

In case the required currency is insufficient i.e. only 50,000 JPY is available for the 60,0000 JPY withdraw how the system will work by the Baht or other currencies?

• For any insufficient currency the Auto Conversion shall work with other remaining Thai Baht

In case prepaid is in Thai Baht without foreign currencies exchange in the Card whether overseas spending or cash withdraw will be of PLANET SCB Card exchange rate or of VISA Card?

• If overseas Card spending or withdraw is of 13 currencies approved by the Card the exchange rate shall be of special PLANET SCB Card rate otherwise it shall be of VISA exchange rate.

Why Auto conversion currencies exchange rate is different from the rate on SCB EASY App of the working date and hour?

• Auto conversion rate is the privilege provided by the Bank. It may be lower or higher than the showing rate on SCB EASY App on the date and hour of working program since the money collected date from the Bank by traders and the currencies changing hour might not be the same date and hour of program working by customers.

In case of Void or Refund for products in what currency the system shall work and what’s the date of exchange rate?

• For 14 currencies approved by the Card (including Thai Baht) customers shall receive refund in that specific currency and of the same exchange rate.
• In case of other currencies not approved by the Card customers shall get money returning in Baht currency of the exchange rate on the date all traders collected money from the bank.

Example

• In case of Void returning money by the program shall come from:
  Case 1: For 100 USD spending with available USD 100 customers shall get 100 USD for USD pocket within that particular day.
  
  Case 2: For 100 USD spending with only available 80 USD at that moment, customers shall be deducted for 80 USD +600 THB (*1 USD = 30 baht). When getting money back customers shall receive it into two pockets of 80 USD and 600 THB within the same date.
  
  
• In case of Refund
  Case 1: Spending up to 100 USD with sufficient USD customers shall get 100 USD back to USD pocket.
  
  Case 2: Spending 100 USD by only available 80 USD customers shall be deducted for 80 USD +600 THB (*1 USD = 30 baht). When getting money back customers shall only get 100 USD to the USD pocket.

How to manage different amounts between collection required and slip balance?

• The Bank’s system shall always work with required currencies. At present some traders having profits from different currencies exchange between those collected from customers and from the Bank. In such cases customers should contact the Bank for dealing with certain traders. Normally, the Bank always suggests payment by traders in that country’s currency i.e. in KRW for South Korea to avoid profit exploitation by certain traders.

Whether registration Verified by VISA is required for online buying of PLANET SCB Card

• PLANET SCB Card is already registered and ready for online paying.

In case of online spending by PLANET SCB Card what program be chosen first between Debit and Credit Cards?

• Credit Card

Can customer apply PLANET SCB Card to receive VAT Refund for tourists spending?

• Yes, customer able to apply PLANET SCB Card to receive VAT Refund for tourist spending, by the way, maximum VAT Refund for tourist is 10,000THB/time
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